V04
Thursday, December 14, 2017

Website Feedback

This form is for website feedback or assistance. To submit a case, please use the Support Center tab or email the helpdesk.

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Click on the forgot password link under the login of the homepage. Enter either your username or the email address used during registration and click on send password. If you do not receive an email with your login information within 10 minutes, email TRTAGov.HelpDesk@TR.com.

 

 After you log in, click on your user name in the upper right corner of the webpage.

 

 

Select "edit profile".

 

 

Next select "manage password" and click on change password once complete.

 

 

 

The downloads section provides access to product releases/patches and can only be obtained via approval from a Thomson Reuters representative. Once your request has been approved, a confirmation email will be sent.

 

 From the product page, select the downloads tab in the first content pane. Next, click on downloads.

 

 

 ProVal users are the only exception. They will NOT see the words download after selecting the downloads tab. Instead they will need to click ProVal and then select the  desired release.

 

 

In order to gain access to the technical documentation (ERDs and schemas) you must first submit a Nondisclosure Agreement. This can be located by selecting the appropriate tab at the top of the screen, hovering over your product page and then selecting Technical Resources to the right. Fill out the appropriate information and click submit. Once your Thomson Reuters representative provides their approval an email will be sent confirming your three month access.

 

 

Resubmit the Nondisclosure Agreement. Once your Thomson Reuters representative approves the renewal, an email will be sent confirming your three month access.

 

The password can be found directly above the list of documents.

 

 

In the browser you are working with, add http://connexion.manatron.com to your trusted sites.

 

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